Finest Gifts is operated by FHK Business Services Limited. This policy explains how cancellations, returns and refunds work. It does not affect your statutory rights under UK consumer law.
Changing your mind
You can cancel your order for any reason at any time before it is dispatched, or within 14 days of the day you receive it. To cancel, contact us through our Contact page or at keith@keithford.co.uk, quoting your order number and the items you wish to return.
After telling us you are cancelling, you have a further 14 days to send the items back. Items should be unused and, where reasonably possible, in their original packaging. We may reduce your refund if an item has been handled more than was necessary to inspect it.
Please contact us before sending anything back and we will email you the returns address. Do not send items to the sender address shown on your parcel, to our registered office, or to any supplier, unless we ask you to.
You are responsible for the cost of returning an item you no longer want. We recommend a tracked service and keeping your proof of postage.
Faulty, damaged, incorrect or not as described
If your item arrives faulty, damaged, incorrect or not as described, contact us as soon as possible with your order number and photographs of the item and packaging. We will arrange a replacement, repair or refund as appropriate and will cover reasonable return costs. Your rights under the Consumer Rights Act 2015 apply in addition to this policy.
Refunds
When you cancel, we refund the full price you paid for the item. UK delivery is free, so there is no delivery charge to refund.
We refund within 14 days of receiving the returned item, or of you giving us evidence that you have sent it back, whichever is earlier. If you cancel before dispatch, we refund within 14 days of your cancellation. Refunds are made to your original payment method; your bank may take a few further days to show it.
Items excluded from change-of-mind returns
Items made to your specification or clearly personalised, and sealed items that are not suitable for return for health protection or hygiene reasons once unsealed. This does not affect your rights if such an item is faulty or not as described.
