Shipping policy

SHIPPING POLICY

We currently deliver to addresses in the United Kingdom.

DELIVERY COSTS

Any delivery charge is shown clearly at checkout before you place your order. Where free delivery is offered, this will be stated on the relevant product page or at checkout.

ORDER PROCESSING

We aim to process orders promptly after payment has been received. You will receive an order confirmation email once your order has been placed.

DELIVERY TIMES

Delivery times vary according to the product and delivery address. The estimated delivery period will be shown at checkout or in your order confirmation email.

Delivery dates are estimates, not guarantees. Occasionally, delays may occur due to courier issues, high demand, weather, customs procedures or other circumstances outside our control.

TRACKING

Where tracking is available, we will provide tracking information by email once your order has been dispatched.

DELIVERY PROBLEMS

If your order has not arrived within the expected delivery period, please contact us through our Contact page and quote your order number. We will investigate the issue with the delivery provider.

You are responsible for providing a correct and complete delivery address. We cannot accept responsibility for delays or failed deliveries caused by an incorrect address supplied at checkout.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, faulty or incorrect, please contact us through our Contact page as soon as possible. Please include your order number and photographs of the item and packaging where possible. We will review the issue promptly and arrange an appropriate solution.

YOUR RIGHTS

Nothing in this Shipping Policy affects your statutory rights under UK consumer law.